Privacy Policy tealive888 Member Data Protection

Introduction

Tealive888 ("we", "the tealive888 platform") is the data controller for all personal information collected through our website and mobile application. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and protection of your personal data as a member or visitor of the tealive888 platform.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian users, tealive888 takes these legal and moral responsibilities seriously. We believe that member trust is our most valuable asset, and data protection is one of the foundations of that trust.

This Privacy Policy applies to all tealive888 users regardless of the device used — whether you access tealive888 via a laptop web browser, an Android or iOS smartphone, or any other internet-enabled device.

Personal Data We Collect

2.1 Data You Provide Directly

When you register a tealive888 account or update your profile, we collect the following information:

• Full name as shown on your official Malaysian identity document (MyKad or passport).
• An active Malaysian mobile phone number.
• A valid and active email address.
• Date of birth (for age verification — you must be 21 years of age or older).
• Malaysian bank account or eWallet details for withdrawal verification purposes (account number, bank name, account holder name).
• A copy of your identity document (MyKad or passport) when KYC verification is required for withdrawals exceeding a specified limit.

2.2 Automatically Collected Data

When you use the tealive888 platform, our system automatically collects the following technical information:

• Your device's IP address at each login session.
• Device type, operating system, and web browser version in use.
• The date, time, and duration of each tealive888 platform usage session.
• Pages and sections of the platform visited, along with your navigation patterns.
• Betting history, lottery ticket purchases, deposits, and withdrawals.
• Cookie data and similar tracking technologies (see Section 5 for more details).

2.3 Payment Data

Tealive888 processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Related payment data — including transaction references, amounts, and timestamps — is recorded in tealive888's system. However, full credit or debit card details never stored on tealive888's servers. All payment processing is handled through PCI-DSS compliant payment gateways.

How We Use Your Data

Tealive888 uses the personal data it collects solely for the following purposes:

3.1 Service Provision & Management

• Creating and managing your tealive888 account.
• Processing deposits and withdrawals in Malaysian Ringgit (RM).
• Providing access to all tealive888 games and services.
• Sending important notifications related to your account, transactions, and game results.
• Providing effective and timely customer support.

3.2 Security & Fraud Prevention

• Verifying member identity and preventing duplicate registrations or identity fraud.
• Detecting and investigating suspicious or unusual account activity.
• Complying with anti-money laundering (AML) and KYC legal requirements.
• Cooperate with Malaysian authorities when required by law.

3.3 Responsible Gaming

Your platform usage data — including deposit patterns, session frequency, and betting history — is analysed by tealive888's systems to identify early signs of problem gambling. This analysis is used solely to protect your wellbeing, not for marketing purposes.

3.4 Platform Improvements

Aggregated usage data (which does not identify individuals) is used by the tealive888 team to understand platform usage patterns, identify areas for improvement, and develop new features better suited to the needs of Malaysian players.

3.5 Marketing Communications (With Consent)

With your consent, tealive888 may use your email address or phone number to send you promotional information, bonus offers, and new game notifications. You may opt out of these marketing communications at any time by using the "unsubscribe" link in any email or by contacting the tealive888 support team.

Data Sharing with Third Parties

Tealive888 never sells or rents member personal data to any third party. However, in the course of operating the platform, tealive888 may need to share certain data with the following parties on a legitimate-need basis:

4.1 Payment Service Providers

To process deposits and withdrawals in MYR, tealive888 is required to share the necessary transaction information with the payment gateway providers used (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, and the relevant banking institutions). These providers are bound by strict confidentiality agreements and may only use the shared data for payment processing purposes.

4.2 Gaming Technology Providers

Third-party game software providers that supply specific games on the tealive888 platform may receive the game session data required to generate and record game outcomes. This data is limited to session information only and does not include financial or full identity details.

4.3 Legal Authorities

Tealive888 will disclose members' personal data to Malaysian authorities — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or other regulatory bodies — when required by law, a valid court order, or in investigations relating to alleged illegal activity involving a tealive888 account.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of tealive888's assets, member data may be transferred to the acquiring entity. In such circumstances, tealive888 will notify members and ensure that the acquiring entity is bound by privacy protections equivalent to or greater than those set out in this policy.

Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the tealive888 platform. They allow us to recognise your browser on return visits and remember your preferences and settings, providing you with a smoother, more personalised experience.

5.2 Types of Cookies Used by tealive888

• Essential Cookies (Required): Required for core tealive888 platform operations — including login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use tealive888 (pages visited, time spent, errors encountered) to help us improve platform performance.
• Functional Cookies: Saves your preferences such as interface language, display settings, and your last-used game selections to personalise your experience.
• Analytics Cookies: Helping tealive888 understand aggregate platform usage patterns through internal analytics tools. This data does not identify you as an individual.

5.3 Managing Your Cookie Preferences

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the tealive888 platform, and you may be unable to log in or use certain features properly.

Data Security Measures

Tealive888 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

6.1 Technical Security

• 256-bit SSL Encryption: All communications between your device and tealive888's servers are protected by the latest TLS/SSL protocols.
• Data-at-Rest Encryption: Sensitive member data — including payment information and identity verification documents — is stored in encrypted form on tealive888's servers.
• Two-Factor Authentication (2FA): tealive888 offers additional protection through two-factor authentication, which members can enable from their account dashboard.
• 24/7 Monitoring: tealive888's IT security team continuously monitors the platform's infrastructure to detect and respond to any security threats.
• Role-Based Access Control: tealive888 staff are only granted access to the data necessary to perform their specific duties. Access to the full database is restricted and fully logged.

6.2 Data Breach Response

In the event of a data breach that may affect the personal information of tealive888 members, we are committed to notifying affected members within 72 hours from the date the breach is detected, in line with industry best practices. The notice will include details on the type of data potentially affected, the actions tealive888 has taken, and the steps you can take to protect yourself.

Data Retention & Deletion

Tealive888 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law:

When data is no longer needed and there is no legal obligation to retain it, tealive888 will securely delete or anonymise it using non-recoverable deletion methods.

Your Rights as a tealive888 Member

As a tealive888 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, please contact the tealive888 privacy team via email at support@tealive888.com with the subject line "Privacy Rights Request". We will process your request within 30 days of receipt and provide a full response.

Children's & Minors' Privacy

The tealive888 platform is strictly for individuals aged 21 and above. tealive888 does not knowingly collect or process the personal data of any individual below this age limit.

If we discover that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their minor child may have registered a tealive888 account using false information are encouraged to contact us promptly at support@tealive888.com.

Links to Third-Party Sites

The tealive888 platform may contain links to third-party websites or services in certain contexts, such as payment information or game guides. tealive888's Privacy Policy does not apply to those third-party sites or services.

Tealive888 is not responsible for the privacy practices of any third-party websites accessed via links on our platform. We recommend reading the privacy policy of any third-party site before providing them with your personal information. tealive888 has no control over the content or privacy practices of those sites.

Amendments to the Privacy Policy

Tealive888 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technology, or platform operations. When material amendments are made, we will notify members via in-platform notifications or their registered email address at least 7 days before those amendments take effect.

The "Last Updated" date at the top of this document will always reflect the current version of the Privacy Policy in effect. We recommend checking this page periodically to stay informed about how tealive888 protects your data. Continued use of the tealive888 platform after any amendments take effect will be deemed acceptance of the revised policy.

Contact the tealive888 Privacy Team

For any enquiries, concerns, or requests relating to this Privacy Policy or the management of your personal data at tealive888, please contact us through the following channels: